Patient Communications Letter October 2009
 
To all our Patients,
 It is always very helpful for us to know what you think about the Practice and what you think about the changes that have been made and your suggestions for future changes. We review all your comments and propositions and we would like to assure you that we are in the process of making positive modifications.
Through comments received we are now aware of some of your concerns.
In order to deal with these systematically we will be reviewing some of the following arrangements as priorities.
We always try our best to make changes where necessary however, it might not always be possible to implement all the proposed changes in all areas.

Appointments system
On Monday 2nd November 2009 we will be introducing a daily Duty Doctor morning rota session. This doctor will be responsible for triaging patients requesting urgent/home visit appointment requests. Please contact our reception team between 08:30-09:15am if this service is required and they will forward your information to the doctor to contact you.

Our pre - bookable appointments that are now available up to 4 weeks in advance,  routine 24 hour and 48 hour advance appointments remain as previously.

We also now have a Patient Texting Service. You will receive Text message reminders for your booked appointment in advance. Please let us know if you wish to cancel your booked appointment. We hope this service will help you to attend your appointments on time. It is important that in order to provide this service we have your up to date mobile number on our system.
Please do not forget to give us your up to date mobile number. 
 
Waiting Times in surgery
Some of the Comments suggested that the waiting time in the surgery can be anything up to an hour. In order to offer as many appointments as possible, the appointment length(10min) is often not long enough to address all aspects of the consultation thoroughly. We have already changed the appointment set up to allow catch up time for the Doctors. We can assure you these delays happen as Doctors have to allow adequate time in relation to individual consultations; this cannot be helped in most cases. You could help by asking for double appointment if you feel your consultation will not be adequately covered in our normal ten minute appointment slot

Our aim is to offer comprehensive Primary health care service in a friendly and helpful environment. We will keep you informed of any further changes in order to meet your expectations.
Thank you                                                                                          Wishing you best of health.  
 

New Patients
Non-English Speakers
Practice Area
Practice Information

You can register at Somers Town Medical Centre if you live within the catchment area. Please refer to the list of roads on the Practice Area Section (see tabs above) or ask for advice from a receptionist.

If you want to register at our practice, you will need to bring photo ID with you (Passport, Driving Licence) and two proofs of address (i.e. Utility Bill).

If you have your NHS card from another surgery, please bring this with you.

As part of your registration with us, you will need to see our Practice Nurse. This is a routine health check which includes:-

  • Height 
  • Weight
  • Blood Pressure
  • Urine Check
  • Medical History
  • Family History

It is essential you have this check done, as your registration is not complete until this time. Please arrive 15 minutes before your booked appointment so that our reception staff can undertake the administration task of registering you onto our computer system. If you are unable to attend for your booked appointment please contact the practice to cancel so we can offer that appointment slot to another patient - we will be happy to offer you another appointment.

Please read our New Patient Information section for more details.

You have the right to express a preference as to the doctor you would like to usually see at the surgery. When registering, please let the receptionist know if you have a preferred doctor. However, it may not always be possible for you to see your preferred doctor. The receptionist will advise you which doctors are available when you make an appointment.

Pre-registration

If you wish to view our registration form, click on the link below. You will have to fill this out at the practice when you first come for registration.

Registration Form

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records.

 

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website